I had to hedge trades I hadn’t opened and then had to take the hit for massive fees until I could get out of the hedge trades. The automatic trades got bigger and bigger sometimes as large as multiple x10 lots of oil as an eg. Support at LunarCapital sent an email confirming the EA was turned off but still the trades appeared. I was stressed beyond belief but my account manager was not interested.
“In all cases due process has to be followed and if the CySEC Board finds that there has been any wrongdoing on the side of the CIF it decides on the measures to be taken.” Forex Magnates’ reporters reached out to the Cyprus Securities and Exchange Commission (CySEC) in order to obtain the regulator’s perspective on the issues affecting LunarCapital. The watchdog informed our reporters that the authorities were aware of the allegations and were going to address the case according to standard procedures. The friction between LunarCapital and the company’s Chinese customers and introducing brokers (IBs) has culminated in a legal case brought against the broker. Obviously, Chessaty was not satisfied with the words.
Personal details of reviewers are strictly confidential and hidden from everyone. Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Your honest feedback can really make a difference. I can even see all the legal entities that are tied with the LunarCapital eu company.So it means if you want to track down all the activities of the broker you can do that with ease. Surprisingly, the regulators were passive, including CySEC, who only commented on the situation and did not take decisive actions other than fine. Investors began to suspect that LunarCapital bribed CySEC to remain on track and carry on with business.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters – connecting customers with businesses around the world and help them resolve issues and be heard. There’s a required number of assets, fast software in the form of famous MetaTrader 4 and the broker ensures full-fledged support on every step. I don’t know how I end up here, but in the end it was a good decision. I think someone from my close circle recommended LunarCapital to me.All in all I am sure that everyone can trade forex with it and be profitable. But at least you can be sure that LunarCapital is a trustworthy broker out of millions of dubious ones.I know it because of the long history of the company in general.
Overall, my experience with LunarCapital was extremely pleasing. They definitely earned the top 5-star rating from me. LunarCapital offers a stable platform, favourable trading terms, and dependable customer service. As a result of all these allegations, it is important to be aware of what LunarCapital offers before deciding to trade with them.
In October I received an email asking me to docusign allowing EA. I sent an email refusing because of the issues. I received a phone call an hour later ‘persuading ‘ me it would be good. I feel completely duped and the 100% bonus has been recouped in fees and my losses. I’m looking to take legal action and waiting for a response to my complaint to Notesco Int Ltd.
If clients feel that they are being deceived, they should contact their account manager or the company itself. LunarCapital offers 24/5 multilingual customer support in more than 30 languages along with a comprehensive FAQ section and a live chat. If you surf the net you can easily see that the broker tries to reply to almost all complaints regarding any issue, by asking the clients for more information. Also, it is essential for clients to see the bigger picture before proceeding to exchange false accusations regarding a broker. For example, they can easily open an account with the broker, or a demo one, fund their account and request a withdrawal. It is also crucial for clients to always read the terms and conditions prior to checking the relevant box hence agreeing to them.
It’s really a great platform for…
The same is applicable to withdrawals, too, but charges for them don’t look attractive. At least the broker has a source of income to maintain services quality on a high level, blessing in disguise. Overall, it is clear that LunarCapital has a very poor reputation among both customers and regulatory authorities worldwide. Customers should exercise extreme caution if considering using this broker as there are numerous customer complaints and warnings issued by financial authorities. As such, it is highly advisable for traders to avoid LunarCapital and look for more reputable brokers in order to enjoy a safe and secure trading experience.
I hope other people will see this and…
- I cannot recommend them to anyone and I will be looking for a better broker to do business with in the future.
- At least the broker has a source of income to maintain services quality on a high level, blessing in disguise.
- The minimum deposit at LunarCapital is $50 for most accounts, except for the Zero Spread option, which requires $500.
- The trades put my account in jeopardy and I had to invest more to save it.
- It was hard to choose which one suits me best but after some thoughts, I decided to make a deposit via USDT and i was a little bit worried because I’ve never done it before.
I was led to believe my account was registered in the UK and therefore FCA protected. I’ve since found out it’s registered in Anguilla but also have documents stating Bermuda. Then my account manager mysteriously left and automatic trades started to open. The trades had no take profit or stop loss and I had no idea when they would appear. I asked my new account manager for help but he did nothing. The trades put my account in jeopardy and I had to invest more to save it.
- The occasional restrictions during HMR periods can feel limiting, especially when great trading opportunities arise.
- So it would not be possible without really great variable spreads that you can find with some types of accounts opened with Iron fx.
- I feel completely duped and the 100% bonus has been recouped in fees and my losses.
I used to think that trading conditions…
So yeah, if you’re having trouble with LunarCapital like I was, I definitely recommend giving Fundsadvocates, 0rg a try. Overall, though, I gotta say I’m pretty disappointed with LunarCapital. Ain’t nobody got time for that sort of shenanigans, you know? They really need to step up their game if they wanna keep https://lunarcapital.net/ their customers happy.
Chessaty was an affiliate of LunarCapital, and her unpleasant experience with the broker led her to accuse it of being an ‘absolute scammer’ on a public reviewing platform. LunarCapital accepts traders resident in most countries except the USA, Iran, Cuba, Sudan, Syria, and North Korea. LunarCapital has traders from 180 countries, making it one of the most accessible brokers.
Nightmare Investment Experience with LunarCapital: False Names, Unauthorized Withdrawals, and No Customer Support
Delays, if any, are usually caused because not all the necessary documentation was provided by the client and/or an incorrect payment method was requested. Everything looks so laconic out here, I’d say even harmonical.I am trading with this broker for a couple of months and haven’t found any serious drawbacks so far. I never used bots, plugins, or any unfair methods—my trades were 100% manual.I’ve contacted support multiple times with no reply.
One of the best brokers I ever work…
Perhaps, the website is quite poor in terms of information, but it’s not a very serious trouble. Also, Mr. Kashiouris’ remarks about special attention by competitors and, perhaps, the media cannot be easily dismissed, as they resonate with the company’s marketing strategy. A broker engaging in an expensive sponsoring deal with Barcelona FC or promising to send traders to space would naturally find itself in the public’s eye.
I am doing eur/usd and gold, so far, this easy combination has been doing great for me. Say what you will but MetaTrader4 still perfectly tackles all sorts of modern challenges and I think putting stakes at this platform was a right step made by the broker. LunarCapital has been a great choice for my trading activities. The withdrawal process is fast, usually completed within minutes, which is a significant advantage. However, some platforms offer even faster withdrawal speeds, which is why I’m giving 4 stars.
At the moment CySEC does not have any authority for the restitution of any loss suffered by clients. According to its reply, the broker denied that LunarCapital had transactions with Chessaty, and indicated the review was false. However it’s important to note that this review focuses specifically on LunarCapital offered by Notesco Limited and registered in Bermuda.
They could not find any other logical explanation. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Get all the top financial news delivered straight to your inbox. The case is the latest part of the spat between LunarCapital and their Chinese IBs.
Overall, I’m satisfied with the service and reliability. The reputation LunarCapital has gained among traders is astonishing. In the current claim against LunarCapital, introducing brokers have alleged in court that since the beginning of October their clients first experienced withdrawal delays. In November, the problem began deteriorating when about 150 customers had their withdrawals denied altogether without a specific explanation. Traders should also consider potential third-party processing costs and currency conversion fees.
